Testimonials

When someone takes the time to recount a positive experience, it speaks volumes. Whether it’s a recommendation for a restaurant, a vacation spot or a doctor, We have always felt that the testimonial is a powerful indicator of excellence. We strive to provide such excellence with each and every transaction, and below you will find the experiences of some of our happy clients!

 

Charlene represented us for our very first home purchase. She was an absolute joy to work with and provided us with exceptional service. As first time buyers we naturally had many questions and concerns, and Charlene handled them all professionally, yet in an easy to understand manner. She never made us feel like we were bothering her with too many questions. She made a potentially stressful time feel smooth and easy. When we are ready to upsize our home, we will look to Charlene again for representation, no question.

- Minaish & Ryan, Mississauga

 

Charlene assisted my husband and I with the sale of my parents’ home after their recent passings. Her professionalism and expert advice during the entire process quickly became invaluable to us. Most importantly, Charlene’s kindness, patience and understanding through what was an emotional and sensitive time, left an indelible impression with us both.

She was a pleasure to work with and she made this part of our journey that much easier because of her knowledgable guidance. We are forever grateful to Charlene for her assistance through the sale of the house and highly recommend her for all real estate services.

- Martha-Jane & Terri,  Mississauga

 

I would give 6 stars, if that was an option! Charlene was patient, kind and extremely helpful during both purchasing our new home, and selling our current home. Couldn’t have done it without her and Shorewest group!

- Steve & Tessa, Burlington

 

Charlene proved to be an excellent Realtor - what set her apart from the other Realtors we spoke with was the fact that she was able to understand who we were and what we were looking for. She wouldn't make suggestions unless they met our idea of what would be a good home. She didn't just stick to the basic criteria of budget and location but went beyond to try and make the whole process more efficient.

When she found us a home we loved she went all out to make sure we had a good shot at closing the deal in a competitive market. Charlene was frank and patient with all our questions as first time home buyers. She was clear and prompt in her communication at every stage of the process. We found her to be dependable, trustworthy and will not hesitate to recommend her to someone looking for a Realtor.

- Kevin & Nidhi, Mississauga

 

I have known Charlene De Silva for many years and finally had an opportunity to work with her as my realtor. I already knew I could trust her 100% to be knowledgeable and thoughtful and that she’d operate with the utmost integrity. Charlene blew me away with how incredibly efficient, thorough and savvy she was. From the moment I reached out til the very last steps when all parties were satisfied and signed, Charlene was right there in my corner, always thinking a step or two ahead and always prompt to take action. She does it with ease and a smile!

I understand why she is a respected leader in her profession who is often asked to be a mentor or speaker. What can I say, I’m so proud to call her my friend and so thankful I chose to work with her. She made this process so much easier on me and I’m thrilled with the place I’ll soon call my new home!

Charlene, you’re a rockstar! Thank you!

- Diana, Toronto

 

Charlene provided gold star service from beginning to end. She was knowledgable, professional and patient. I highly reccomend her to my friends!

- Nicola, Oakville

 

Charlene was there for me every step of the way and continues to offer great advice post-sale

- Jonathan, Mississauga

 

My partner and I normally deal with another Broker, however we felt more stressed out than ever. One evening we emailed Charlene and right away we were met with a professional and genuinely honest Broker.  Charlene made our condo rental search a very pleasent experience. She helped like no other agent /broker in our prevous history of renting in the GTA.  Within 4 days we were able to secure a condo - faster than our previous experience.  She dealt with negotiations to get a price and agreement we were comfortable with.  Her responsiveness and communication not only helped with the logistics of the transaction, but also made us feel comfortable and secure.

You can tell she loves her job, and goes the extra steps to be more helpful than she has to be.  Her more than a decade of experience proves that she is more than capable of providing the real estate services you're looking for!

I realize in this market it's not always easy to buy/sell your home, but I think it'd be hard to find a better well experienced driven Broker.

- Kimberly & Madelyn, Mississauga

 

If you have ever had the chance to work with Charlene, then you have had the chance to work with one of the best realtors in the business! Charlene invests herself into her clients in a way that makes you feel safe & secure. Your best interests are taken care of from the day you meet to long after the home is purchased. I have had the opportunity to connect with many of Charlene's clients and they felt the same. Thank you Charlene for bringing such value into peoples lives.

- Lorne Andrews, GTA Mortgage Broker

 

We couldn't have asked for a better realtor to help us buy our property. Charlene was always very responsive and knowledgeable about the areas we were looking at. She had our best interests at heart and wanted really wanted to help us find the perfect property. Thanks so much for helping us and we hope to use ShoreWest Group again whenever the time comes next!

- Daniel & Mitchell, Vaughn

 

We could not have wished for a better team to help us with the sale of our home. Charlene provided sound advice from the time of listing to selling our home for a price exceeding our expectations. She followed through on each commitment and communicated with us promptly. She did a great job with the staging and marketing of the home too. We highly recommend working with Charlene and would list again with her in a heartbeat.

- Patricia & Stephan, Mississauga

 

We were considering selling an investment property that we owned for years. We were very apprehensive about our decision and not sure what we should do. Charlene took the time to listen to all our concerns and mapped out pros and cons of keeping the investment property. She took the time to send us comparables and then gave us the space to make a decision.

A big concern of ours was that we did not reside in the same city as the property and we would have to work with the current renter to put the property up. Charlene took care of everything for us. She worked with our current renter, staged the property and kept us informed at each step.

What I loved most about working with Charlene was not that we got the best offer (well over asking and highest sale in the neighborhood) was that she ensured at each step we were well informed to make a decision that was right for our family. There is no doubt we will contact Charlene for any real estate needs. Thinking of selling or buying...don't wait - make sure you connect with Charlene today!!

- David & Jessica, Mississauga

 

If you’re looking for a Realtor then go to the competitor, but if you’re looking for someone to advocate on your behalf, put your best interest at heart and assist with in some cases one of the most stressful processes in home ownership then Charlene is for you!

When I was looking to sell my home Charlene understood my situation and adapted accordingly. With having small children she was very strategic in how we were going to sell my home and I must say from the time she put up the exclusive sign and in a blink of an eye my house was sold. What I appreciated was that when the buyer presented a price, which in my mind I was good with. Her first response was “I’m not comfortable in selling your home for that price”. With her strong negotiation skills she was able to get more money without even putting the sale in jeopardy.

Then when it came to looking for a new home she was prepared. She vetted the homes, provided me the benefits and in some case future things I needed to consider if I was interested in a certain property. I was able to purchase my new home with ease and once again her impressive negotiation and presentation skills made the buyers have no question in wanting to sell their home to us.

Charlene is more than Realtor who sees you as a commission cheque. She’s a friend, a liaison and someone who you want on your side to make your home selling/purchase a smooth one!

- Sherrie & Paul, Mississauga

 

Charlene is a true real estate professional. She had my rental listed and rented in one week and now I have excellent tenants all thanks to Charlene. I will definitely be working with Charlene again in the future and would happily refer friends and family or anyone looking for a professional experience.

- Ryan, Mississauga

 

Charlene is a gem in the real estate business! So professional, hardworking, and personable. She helped me find my first home in a matter of weeks and made the process so enjoyable. She was honest about the market and had so much knowledge when it came to home value and prices different properties can go for. Even in this market she helped me buy my home under asking price, which is amazing! She knows what she’s doing and she does it well. She answered the dozens of question I had a day and genuinely seems to enjoy what she does. STRONGLY RECOMMEND!

- Biljana, Mississauga

 

The buying and selling process is not easy for anyone especially during the current market and pandemic. Through her kindness and professionalism Charlene De Silva made this process seaming less and smooth. Charlene's continuous dedication for her work and her clients made the buying and selling process for my husband and I a wonderful experience. I am beyond grateful that Charlene represented my husband and I for the purchase of our new home and the sale of our old home.

In this market you need an agent who is dedicated and Charlene's dedication speaks volumes. Not only did we get the house we wanted in our first attempt we also got an exceptional amount from the sale of our old home. I will recommend Charlene to anyone who is looking to buy and or sell. You will be treated with respect and exceptional professionalism. I couldn't have asked for a better agent!

- Mike & Kara, Burlington/Waterdown

 

Charlene was very nice and so helpful. Being a first time home buyer, she walked me through the whole process and made it easy. She is knowledgable in the real estate market and gave me honest advice that was always with my best interest in mind. She always responds and is available for questions. Charlene was referred to me by my sister. Both of us are incredibly happy and lucky in our choice in real estate broker.

- Marko, Mississauga

 

Charlene was an outstanding realtor in many ways. She was always looking out for our best interests, she had great communication skills and took the time to sit and discuss our options. She constantly provided us with updates and ensured that our home was competitive in the market. Her knowledge and professionalism was greatly appreciated. We would highly recommended her and would not hesitate to use her in the future.

- Jacqueline & Mike, Mississauga

 

Charlene was so patient with my fiance and I throughout the whole process. She went above and beyond, we're so grateful for all of her help!!

- David & Christine, Mississauga

 

Charlene is not your average realtor, she has proven herself by providing an overall "experience" rather than a transaction when dealing with her clients. Charlene helped my wife and I rent out an investment property utilizing her marketing reach and network. We saw results day 1 on market, and in just 5 days we accepted an offer. It was the due-diligence and pre-work she put in that ultimately achieved us a result we wanted. She was very patient with us as new investors, we had tons of questions which she helped put at ease and walked and guided us through the process. I definitely recommend her services if you want to feel valued as a client and she also has a good pulse on the industry and the market which many realtors have been out of touch. Thanks for the help!

- Angelo & Myra, Mississauga

 

My wife and I have been utilizing Charlene's services as a realtor for the past 8 years. Charlene has supported us in about 15 real estate transactions over that time. Quite simply, Charlene is outstanding. She has been incredibly accessible and always responds to our queries with amazing speed. She consistently provides valuable insights and advice. She knows the market well and has always steered us well. She has always gone above and beyond our expectations in supporting our real estate needs. She has often surprised us by offering support that goes beyond what anyone should expect of a realtor. We would highly recommend Charlene to anyone looking for support in buying or selling properties. We could not have asked for a better realtor-partner.

- Michael & Arlene, Burlington & Oakville

 

I highly recommend working with Charlene. When my husband and I first decided to relocate to South Mississauga, Charlene immediately came to mind. It is obvious that she takes her job seriously and takes pride in her work. She lives and works in the area and is very knowledgeable with respect to the market. She gave us great insight and was right on the money with her recommendations. She is personable, professional, and uses a collaborative approach with her clients. Thank you again, Charlene, for helping us find the perfect home for us, and at a very reasonable price! 

- Christine & Stuart, Mississauga

 

Charlene walked with me during every step of the sale process. I would highly recommend her. She is hip and a wonderful lady to deal with. If you want your home SOLD use her. I would definitely again.

- Ian, Mississauga

 

Charlene has given nothing but the best possible service! She is very personable and is always just a text or email away. We will certainly be using her for all of our real estate dealings to come.

 - Kyle & Erin, Burlington

 

Charlene was incredible. Her expertise and attention to detail made for an extremely great experience. She went above and beyond to ensure that all of my needs and best interests were a first priority. Will recommend to friends and family. Thank you Charlene!

- Matt & Cory, Oakville

 

I cannot say enough good things about Charlene De Silva and our personal experience with the sale of our home. Charlene was very professional, responsive, courteous and provided us with expert advice that helped sell our home within a few days. She is a great realtor that has her clients best interest at heart and will do whatever she can to ensure you get the best price for your home.

- Ronnie & Donna, Brampton

 

My wife and I had the pleasure of working with Charlene to buy our first home. We were nervous about the home buying process, but Charlene was patient and tirelessly answered our many questions.We found Charlene to be incredibly knowledgeable about the industry and we felt confident that we were in great hands. She worked with us to pull together a fair offer and negotiated on our behalf to ensure our best interests were met.

We are very happy with the result and are now happily living in our first home!

- John, Sara & Reid, Burlington

 

Charlene helped us sell our house and purchase our dream house in 2017.  Charlene was extremely attentive and paid very close attention to detail when helping us search for our dream home.  My wife, kids and I had a very specific list of wants and needs, all while trying to maintain a budget.  Charlene not only heard what we were looking for, but also provided us with ideas and thoughts we hadn’t considered.  Charlene spent countless hours both searching for homes to present to us and taking us to see potential properties.  Every property shown to us was within our budget and crossed most, if not all of the items on our list.  Charlene was extremely patient with us and our two young children as we looked at countless properties.  Eventually, we found exactly what we were looking for and Charlene made the negotiations seamless and stress free.  Charlene was extremely knowledgeable and we trusted her completely.

Now came time to sell.  Charlene assessed our property and priced it appropriately.  Our house was priced perfectly and sold within a matter of days for more or less asking price in a very unstable market.  This was a direct reflection on Charlene’s expertise, experience and knowledge.  We were provided with a great website/virtual tour that truly spoke for itself.  We’re convinced that the level of professionalism Charlene demonstrated and put into listing our house that it directly translated into buyer interest and a quick sale.  We were nothing short of thrilled on our purchase and sale.  We loved working with Charlene (and our kids did too).  On top of her experience and knowledge, Charlene has a great personality and she’s really easy to get along with.  We would absolutely work with Charlene again and would definitely recommend her to anyone looking at buying or selling a home. 

– Mike, Jamey, Cole & Taylor, Waterdown

 

Our family moved from Oakville to Ancaster in May 2017.  We met Charlene 4 months previous and it took only minutes talking to her to realize she was the Realtor for us! Charlene embodies everything you could need from a Realtor. She is professional, knowledgeable, extremely personable and made a stressful process seamless and smooth.  Charlene was available to answer my most menial of questions at the drop of a hat. Nothing was ever too much trouble.

Her thought process during our sale helped create a market or our  home that we didn’t even dream of. Her negotiations for our purchase and her advise was to perfection and we could not be happier in our new home!

I would not hesitate to recommend Charlene to anybody looking to enter the real estate market, we can’t thank her enough!

– Mark, Maria, William & Thomas, Oakville/Ancaster

 

When my husband and I decided to downsize, we didn’t know which realtor to go with, as we knew quite a few.  Then we remembered a prior pleasant experience we had with Charlene and decided to go with her.

It is a decision that we have not regretted at all.  Charlene advised us on when to put our house on the market, when to start looking for a new home, pricing, location, etc. The part that impressed us the most was she really took a deep interest in what we wanted, was always respectful of our needs and not once pressured us into any decision.

Her people skills are incredible, in a matter of weeks Charlene knew exactly what we were looking for.  Her knowledge of the housing market is incredible, and since we were sellers as well as buyers, we relied on her immensely.  Charlene not only sold our home for a great price but found us an amazing place we now call home.

Because Charlene found us our ideal home, we hope to not move again, but if we have to, then Charlene is who we will turn to without hesitation.  She is not only a great realtor, but an amazing person and my husband and I thank God for her!

– Sarta & Valentine, Mississauga

 

Charlene was one of the most professional people that we have ever worked with. She made sure that our needs were met and I believe satisfied both us the sellers and the buyers.

You too can have this experience when trusting her to sell or a buy a home for you.

– Carol & John, Mississauga

 

As first time buyers, my husband and I were looking for our own place and we didn’t have a Realtor to help us yet. Charlene came to our rescue and found us the perfect condo in Oakville. It took us some time to find the right place, and Charlene was very patient with us, we looked at both condos and townhouses from Binbrook to Oakville. She was very knowledgeable and always honest with her opinion on the property which we truly appreciated.

We weren’t very flexible with our availability since our work hours were very sporadic, but Charlene was very accommodating and always found time to meet us. Charlene will be our Realtor in the future when we are ready to move into something bigger and start a family!

-Mirela & Matt, Oakville

 

Charlene was a great real estate agent to work with. My favorite part of working with Charlene was her instant communication skills!! No matter when or how I tried to get in touch with her, she would call or text or email instantly with a response; and if she was busy she would let me know when to expect a response or answer to my inquiry and would always follow up as promised.

I always felt confident in Charlene. She is personable, professional and pays attention to detail. I would definitely recommend Charlene to anyone looking for amazing prompt service coupled with in-depth knowledge of every aspect of buying a home

-Clecia, Ajax

 

Searching for a new home is stressful and overwhelming. When my partner and I started looking, we chose Charlene because we knew we’d be in great hands. Charlene puts so much effort and focus into finding the place that meets all of your criteria, and she won’t let you settle. Throughout our entire search, it always felt like Charlene was available to us night and day at a moments notice to book a viewing or answer one of our silly questions. She made the entire process manageable for us, she’s phenomenal.

We recommend Charlene to any of our friends who are looking for a new home without hesitation. You’re in good hands.

-Steve, Tess & Snoopy, Toronto

 

Charlene was absolutely amazing to work with!  She is very knowledgeable, helpful and accommodating.  It was my first time shopping for a property and she made the entire process simple and enjoyable.  She helped me pick out a condo that fit my needs in a short period of time.

As soon as we started the process, she was able to send me a lot of listings that fit my requirements.  She was then quick to schedule viewings for the properties I was interested in. Whether through a call, e-mail or text, she was quick to answer any questions I had (no matter how silly).

I would definitely recommend Charlene as a realtor whether you’re a first time buyer or not

–Ryan, Mississauga

 

We would like to thank Charlene for the expert handling of our recent sale and the purchase of the perfect condominium.  Talk about being in the right place at the right time! It was almost like it was too good to be true. She showed her street smarts and she knew the market. We were always well informed every step of the way and Charlene transitioned everything as if it was nothing at all.

This is a huge change in our lives as Charlene knew, for our family, in a very positive way. Thank you again for applying and sharing your knowledge and expertise.

-Gary, Janice & Sarah, Mississauga

 

I’ve worked with agents in the past but didn’t receive the outstanding service I did with Charlene. After working with Charlene I ended up purchasing my first home and was very impressed with her professionalism and knowledge of the industry. She was very open, courteous and didn’t push me to make any decisions, letting me decide for myself. If I needed an opinion on something she was happy to give me her honest response. Charlene also has many good contacts in the industry for inspection and mortgage broker if needed.

I recommend Charlene without any hesitation and would work with her again for any future property searches.

-Pete, Mississauga

 

My wife and I contacted Charlene when we decided to purchase an income property earlier this year.  I sent her a listing of the kind of house we were looking for.  A couple of days later she set up a viewing of the house and a few of her own choices.  We ended up purchasing HER first choice.  It was the best house and would generate the best return.  I could tell she did her homework.

Charlene was very easy to work with.  She was prompt with responding to phone calls, text and e-mails.  We only had to meet a few times to close the deal and she always met at a convenient time for us.  I felt that she had our best interest in mind rather than ‘just making a sale’.  After the deal was done and we had tenants move in she contacted us to check up on the house and to make sure everything was in order.  Charlene is one of few people who still have a passion for their career.  She gave us a lot of personal attention and is genuinely a good person.  I would recommend her to anyone purchasing a home and will definitely work with her again.

– Christopher, Crystal, Cameron & Caleb, Brampton

 

As first time home buyers, we weren’t sure what we were doing and had a lot of questions.  Charlene was so supportive and made sure we were comfortable throughout the entire process.  She showed us a quite a few condos that varied in size and layout, allowing us to figure out what was going to be best for us.  But what we were most impressed with was that she took the time to get to know us on a personal level, to better understand exactly what we were hoping to find in our first home.

When we found the perfect condo, she took our calls late into the evening, coaching us through the offer we should make to ensure we were successful.  Charlene made the home buying process fun and exciting and we absolutely love our beautiful new condo!  We would highly recommend Charlene for any other first time home buyers and can’t wait to call on her again when we’re ready to make our next move.

– Scott & Jennifer, Burlington

 

Charlene is a phenomenal Realtor!  When my fiance and I wanted to take the first step into condo living, Charlene very graciously accepted to help us find our dream “home”.  Having moved to Toronto less than two years ago, Jeff and I were not sure about where to start the search.  Charlene was very knowledgeable about what each neighbourhood has to offer and quickly narrowed it down to what would best suite our must-haves, budget and most importantly, lifestyle.

Charlene constantly kept us in-the-loop of things.  With her high level of commitment and determination, Jeff and I felt very assured and at ease throughout the whole experience.  We would recommend Charlene’s services to anyone looking for the “right” place in the GTA and wanting a professional realtor to help find it.  She will be the first person we contact when we decide to start looking for our forever home.

-Samantha & Jeff, Toronto

 

The first time we went house hunting with Charlene De Silva, we were terrified and apprehensive.  As first time home buyers, we were completely clueless about all things having to do with real estate. Charlene was able to put our mind at ease, and show us quality properties that each peaked our interest. She narrowed down the long list of properties we had viewed online and wanted to see, to a short list of quality properties that fit all our criteria.  A lot of time and frustration was saved, and we were able to find exactly what we wanted after only a half dozen outings.

Charlene’s know-how, expert advice and guidance made the process of buying a house comfortable, and exciting.  She is honest, patient and always willing to go above and beyond her call of duty as a Realtor.  What makes Charlene a great real estate agent is her ability to communicate effectively; she always kept us well informed and up to date through each step of buying a home.  Buying a home is a life changing experience, and words can not express how excited we are to have found our dream home. We are so thankful and grateful to Charlene for all she has done.  Charlene is a real estate agent you can trust to look out for your best interests, and find the home you’ve been searching for!

-Lindsay, Ryan and Zoe, Milton

 

The service and personal attention we received from Charlene De Silva was exceptional. She is truly an outstanding Realtor. Her knowledge of the Mississauga condo market and her willingness to go above and beyond helped us in our search for the perfect condo. Charlene is a great listener and will only supply listings that exactly match your criteria and budget. After patiently going through many listings and touring many units, Charlene made sure we were able to get the place of our dreams!

Regardless of whether you are buying or renting, I would highly recommend Charlene to help you in this life changing move. We could not have asked for a better Realtor to guide us through the process.

– Madeleine and Raf, Mississauga

 

We are delighted to speak on our experience working with Charlene De Silva over the past 2 years. We were first referred to Charlene when we needed to rent out our house in Oakville while living overseas. We were concerned about having to work with someone from out of country, but during our first phone conversation we heard the professionalism and sincerity in her voice and were instantly put at ease.

Charlene went far beyond our expectations by helping us secure trustworthy renters within a month of posting. She also ensured the house was well looked after before the renters took possession including arranging for snow removal, professional cleaning, picking up our mail, etc. She even helped us once the new tenants were in by acting as a local liaise and fielding any questions or concerns and then relaying back to us. We were so fond of how Charlene took care of our rental that we spoke to her about selling our home earlier this year.

We no sooner asked Charlene about selling than received a call from her stating she had someone interested in purchasing our home. She literally sold our house within a week of discussing selling our house…is that even human? Charlene was able to negotiate a great price, and even better closing date to accommodate our needs.

If you want a real estate agent with a great sense of humour, keen insight into the housing market, extensive knowledge on home construction, extremely good negotiation skills, and just all around nice person, then call Charlene De Silva. If you don’t want any of these things, you shouldn’t be selling or buying, plain and simple.

– Christine and Mairianne, Oakville